Perception de l’influence de gestion des ressources humaines sur l’accroissement des recettes par les agents de l’hôpital Général de Référence de Kalemie

Abstract

This cross-sectional descriptive study, conducted among 152 staff members of the Kalemie General Referral Hospital, assessed their perceptions of the influence of human resources management on revenue growth and examined the degree of staff satisfaction regarding remuneration. The study revealed a predominance of nurses (56%), followed by auxiliary workers (15%) and physicians (14%), highlighting an imbalance across professional categories. Although 85% of the staff had more than six years of service, expertise remained limited: 57% reported the absence of specialists and 60% acknowledged only partial mastery of their tasks. The hospital experienced a high patient load (78% reported over-attendance) but suffered from shortages of medicines and equipment, with some services entirely lacking resources. In terms of motivation, 75% of staff reported dissatisfaction with their remuneration; consequently, 64% engaged in additional income-generating activities outside the hospital, mainly commercial. These conditions affected productivity, which was rated as standard by 69% but declining by 17%, with concerning behaviors reported, such as risks of fund misappropriation (37%), direct collection of money from patients (25%), and potential persistent demotivation (21%). Overall, excessive workload, shortages of resources, and low staff motivation emerged as major barriers to revenue growth at the hospital.